Privacy Policy

We may collect information you choose to provide, such as your name, work email address, company name, app or website URL, support requirements, ticket-volume information, and messages you send through our forms or email. We may also collect technical and usage information generated by your use of the website, such as IP address, browser type, device information, pages viewed, referral source, and approximate location, depending on the tools we actually use.

We may share information with service providers that help us host the website, operate forms, schedule meetings, analyze website performance, communicate with you, or provide related business services. We may also disclose information when required by law or to protect rights, safety, and security. We do not sell personal information in exchange for money.

We use essential cookies to ensure the proper functionality of our website. Where enabled, privacy-respecting analytics measure general site usage without tracking personal identities across third-party websites. You can configure your browser to decline cookies, though certain interactive features of the website may function with limited convenience.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. We use reasonable administrative, technical, and organizational safeguards appropriate to our business and the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to request access, correction, deletion, or restriction of certain personal information, or to object to certain processing. To make a request, contact privacy@thesupportgenius.com. We may need to verify your identity before responding.

For questions about this Privacy Policy or our privacy practices, contact Support Genius at privacy@thesupportgenius.com or via our contact page. We may update this policy from time to time. When we do, we will change the effective date and, where required, provide additional notice.