Shopify App Support Built for Your Time Zone
Whether your founders and engineers are based in North America, Europe, or Asia-Pacific, Support Genius provides scheduled frontline merchant support tailored to your customer base.
United States
Eastern & Pacific (EST / PST)
Full business-hours coverage across North America, equipped for high-stakes retail periods such as Black Friday / Cyber Monday (BFCM).
United Kingdom & Europe
London / CET (GMT / BST)
Dedicated daytime coverage for UK and European Shopify app merchants, aligning with GDPR-conscious workflows and European commerce patterns.
Canada
Eastern & Pacific (EST / PST)
Native ecosystem alignment with Shopify headquarters and Canadian merchant practices, sales taxes, and multi-currency configurations.
Australia & APAC
Sydney & Melbourne (AEST / AEDT)
Evening and overnight queue coverage for western teams, and prime daytime operational support for growing Asia-Pacific Shopify app developers.
Work with a fully remote team?
We structure asynchronous handovers, Slack channels, and shared playbooks so your location is never a barrier.